Return Policy

You can return or exchange goods that did not suit you within 14 days from the date of purchase. This right is guaranteed to you by the Consumer Protection Act.  

Conditions for the exchange or return of goods in this case: According to article 9 of the Law on the Protection of Consumer Rights , goods of good quality (without defects) can be exchanged or returned to the store within 14 days, excluding the day of purchase, if the following conditions are met: 

• the goods were not in use and have no signs of use:
• scratches, chips, scuffs, signs of tampering, no traces of liquid entering the product or packaging, documentation;
• The software has not undergone changes or activation; presentation is preserved – i.e. all labels, stickers and other accessories of the goods remain unchanged, the goods are fully equipped, packaged;
• all documents for the goods are present (instructions, warranty card, receipt or receipt, confirming the purchase), all labels, factory marking and packaging are saved.

RETURN INSTRUCTIONS

1. Exchange / return of quality goods

1.1 Basis:

To return a quality product, you must have certain reasons for return specified in Art. 9 of the Law of Ukraine On Protection of Consumer Rights (hereinafter – the Law), and the condition of the goods, namely:

1) the goods were purchased by the Buyer no later than 14 days from the date of presentation return requirements, not counting the day of purchase;

2) the goods are subject to return in accordance with the List of goods proper qualities that are not subject to exchange (return), approved

Resolution of the CMU.

3) the product did not fit the Buyer in terms of size, color, style or other reasons,

which are not related to claims for the quality of the goods;

4) the goods were not used, their presentation, packaging, consumer quality, seals, labels, no mechanical damage, goods is in working condition;

5) The buyer presents the settlement document issued upon purchase of the goods, and warranty card.

ATTENTION! When returning quality goods, the buyer is entitled exchange the goods for a similar one from the Seller from whom the goods were purchased (Article 9 of the Law), and not immediately demand a refund. And only if the Seller does not have a similar product for exchange, the Buyer has the right:

1) return the purchased goods at the same time as acquiring another from the Seller goods from the store’s assortment with the corresponding recount cost and payment of a positive difference, or return by the store negative difference between the prices of goods;

2) terminate the previously concluded contract of sale and receive money back (within 7 business days the same calculation method as used when paying for goods (cash, bank transfer)).

1.2 Buyer Actions:

1) The buyer fills out an application (Appendix No. 1) “Application forms from  customer. ” The application may be prepared by the specialist receiving the goods, but must be signed by the Buyer.

2) The buyer presents a document confirming the payment of the goods – fiscal

a check, as well as a warranty card for the goods. In case the Buyer has submitted any demand, but at the same time has not provided settlement document, referring to the fact that the settlement document is lost or the goods emu donated, etc., first of all, you need to check the technical passport or other document that replaces it. If the technical passport is drawn up correctly (the date of sale is indicated, the signatures of the seller and the buyer are put, as well as a stamp store), it is necessary to obtain a statement from the consumer (Appendix No. 1) for issuing duplicate of the settlement document and carry out the corresponding procedure for it (duplicate) issuance to consider the Buyer’s requirements on the merits.

3) Passes the goods to the store employee.

ATTENTION! When restoring a payment document, it is necessary to check

was there really a sale of the returned goods in the specified in the warranty card

date. If the sale of such goods, by the date indicated in the warranty card, by the store

not performed, it is necessary to refuse the Buyer to consider his claim.

Moreover, the refusal should be carried out in the form in which the appeal was received

Buyer (in written or verbal).

1.2.1 Actions of employees:

1) Accept from the Buyer a statement, payment document, warranty card.

2) Receive from the Buyer an identity document (passport or document

its replacement). With the consent of the Buyer, make a copy of the document. Upon refusal

the buyer to make a copy of the document to rewrite the data of the document (name, number and

series of the document, the place of registration of the Buyer).

3) Accept the goods from the Buyer. Make inspection of the goods for mechanical

damage, damage to factory seals. Verify serial number on device

with packaging and warranty card. Check package contents. If possible

make a simple test (on / off). In case of non-compliance with these conditions and violation

presentation – refuse the buyer in the refund procedure.

4) If the goods are not working, accept the goods for repair according to procedure 2. Then

the customer expects 14 days of confirmation of product warranty.

5) Give the client money according to procedure 2.

6) If it is necessary to test the goods – move the goods to the branch SC.

7) If you do not need to test the product, do as with a new product.

8) If the product has a completed official warranty card and this card is not

delivered separately to the warehouse, then the goods move for markdowns.

ATTENTION! In case of return of quality goods in a period exceeding 14 days,

coordinate the possibility of a return (via email) with a senior

store manager.

2. Acceptance of used goods for implementation

warranty repair at an authorized service center

2.1 Basis:

To receive a used product to carry out its repair, you must

compliance with the following conditions:

1) the goods were purchased by the Buyer in the store of the Company;

2) the warranty period for the goods has not expired;

3) the buyer presents the settlement document issued upon purchase of the goods, and

warranty card;

4) the operating conditions of the product are not violated, according to the conditions described in

warranty card (no mechanical and thermal damage, not broken

seals on the product, etc.);

2.2 Buyer’s actions:

When transferring goods for warranty repairs:

1) The buyer presents a document confirming the payment of the goods – fiscal

a check, as well as a warranty card for the goods.

If the Buyer has presented any requirement, but, at the same time, not

provided a settlement document, referring to the fact that the settlement document is lost or

Emu goods donated, etc., first of all, you need to check the warranty card.

If the warranty card is issued correctly (the date of sale is indicated,

signed by the seller and the Buyer, as well as the stamp of the store), it is necessary

receive from the Buyer an application (Appendix No. 1) to issue a duplicate of the settlement

document and perform the appropriate procedure for its (duplicate) issue for

consideration of the Buyer’s requirements on the merits.

2) Reports a clear malfunction of the product for the store employee to enter

accounting system. If the fault is extended and requires a detailed description,

the buyer describes the malfunction on a separate sheet of paper in an arbitrary

form.

3) Passes the goods to the store employee.

2.3 Actions of employees:

1) Accept from the Buyer a payment document, a warranty card. Make a copy

give the payment document and the original to the buyer.

2) Accept the goods from the Buyer. Make inspection of the goods for violations

product operating conditions, according to the conditions described in the warranty card

(no mechanical and thermal damage, seals on the product are not broken and

etc.). Verify the serial number on the device with the warranty card and packaging

(if there is one). Check package contents. If possible, do a simple test.

(on off). In case of non-compliance with the operating conditions of the product – refuse

the buyer in the receipt of goods for warranty repair.

3) Register the acceptance of goods in the 1C system (create an RMA document) according to

rules for creating RMA.

4) Print and give the buyer a receipt.

5) Transfer the goods to the branch SC.

3. Return of used goods due to the presence in them

significant disadvantage

3.1 Basis:

For the reception of a used product due to the presence of a substantial

The disadvantage is that the following conditions are met:

1) The goods were purchased by the Buyer in the store of the Company;

2) The warranty period for the goods has not expired;

3) The buyer presents the settlement document issued upon purchase of the goods, and warranty card;

4) The buyer submits a conclusion to the ACS on the presence of a significant defect of goods or a conclusion on exceeding the period of repair of goods and the Buyer refuses to renew it.

3.2 Buyer’s actions:

1) The buyer fills out an application in accordance with Appendix No. 1 “Application Forms from Buyer “. The application may be prepared by a specialist goods, but must be signed by the Buyer.

2) The buyer presents a document confirming the payment of the goods – fiscal check, warranty card for the goods, as well as the conclusion of the ACS on the availability of goods significant drawback. If the Buyer has presented any requirement, but, at the same time, not provided a settlement document, referring to the fact that the settlement document is lost or Emu goods donated, etc., first of all, you need to check the availability of warranty coupon.If the technical passport is drawn up correctly (the date of sale is indicated, signed by the seller and the Buyer, as well as the stamp of the store), it is necessary receive from the Buyer an application (Appendix No. 1) to issue a duplicate of the settlement document and perform the appropriate procedure for its (duplicate) issue for consideration of the Buyer’s requirements on the merits.

3) Passes the goods to the store employee.

3.3 Actions of employees:

1) Accept from the Buyer the ACS conclusion, statement, payment document, as well as warranty card and goods, if they are issued together with the conclusion of the ASC.

2) Receive from the Buyer an identity document (passport or document its replacement) and check the statement for the correctness of the document data.

3) Send a scan copy (or legible photo) of all submitted documents (ASC conclusion, application, payment document, warranty card) on Email address of the service manager responsible for the branch.

4) Register the acceptance of the conclusion of the ACS (with the goods, if the conclusion does not indicate that the goods remained in storage in the ACS) in the 1C system (create an RMA document) according to rules for creating RMA.

5) Transfer the conclusion of the ACS with all documents (with the goods, if the conclusion does not it is indicated that the goods remained in storage at the ACS) in the branch SC.

4. Actions when changing the cost of a product or exchanging a product for a similar

4.1 During the replacement of goods with defects with goods of a similar brand (model, article, modifications) of appropriate quality, the price of which has changed, the translation of the cost not implemented.

4.2. When replacing a defective product with the same product of another brand (model, article, modifications) of appropriate quality recalculation of the cost of goods with disadvantages in the event of a price increase is based on its value on exchange time, and in case of markdowns – based on the value at the time of purchase.

4.3 Upon termination of the contract, settlements with the consumer in the event of an increase in the price of goods carried out on the basis of its value at the time of presentation of the relevant requirements, and in case of price reduction – based on the value of the goods for a while purchases.

5. Procedure for issuing (transferring) funds to the Buyer in connection with the return of goods

5.1 Reason:

1) Return of quality goods within 14 days;

2) Return of goods that were in use due to the presence of a substantial deficiency (based on the conclusion of an authorized service center);

5.2 Actions of employees:

5.2.1 When refunding cash (w / o PPO):

1) Proceed with the Buyer to the cashier;

2) Compile on the basis of documents previously accepted from the Buyer a Return Act

cash (Appendix 1) when refunding cash;

3) Obtain the Buyer’s signature on the Act of issuing funds;

4) To issue funds to the Buyer.

5.2.2 When returning non-cash funds (payment system, electronic card):

1) Give the buyer a second copy of the application for return of goods with the list documents received from the client.

2) Money paid for the goods is returned to the Consumer on the day of termination of the contract, and in case of impossibility to return the money on the day of termination of the contract – in other term by agreement of the party, but no later than within seven days.